Privacy Policy

Effective Date: January 09, 2026

This Privacy Policy explains how Digikraft ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application ("the App") available on the Google Play Store. We are committed to safeguarding your privacy and ensuring that your personal data is protected. Digikraft is developed and operated in Zambia.

1. Information We Collect

We may collect the following types of information through the App and our use of third-party services such as Firebase:

  • Personal Information: Name, email address, and phone number when you register or contact us.
  • App Usage Data: Actions within the app, session duration, crash reports, and user interactions (via Firebase Analytics and Crashlytics).
  • Device and Technical Data: Device type, operating system version, language preference, and unique device identifiers.

2. How We Use Your Information

Your information is used to:

  • Provide core app functionality and services
  • Improve performance and user experience
  • Diagnose and fix issues (e.g. via Firebase Crashlytics)
  • Send important updates or notifications
  • Ensure compliance with applicable laws and policies

3. Sharing of Information

We do not sell or rent your personal data. However, we may share data with:

  • Trusted third-party services like Firebase for analytics, crash reporting, and cloud functions
  • Government authorities, when required by law or legal process
  • Other entities, with your explicit consent

4. Third-Party Services

The App uses Firebase, a service provided by Google LLC, to help us understand usage patterns, identify bugs, and enhance features. Firebase may collect data such as your device ID, IP address, and app usage statistics.

Please refer to Firebase’s privacy policy for more information: https://firebase.google.com/support/privacy

5. Security

We implement reasonable security measures to protect your data. However, no system can be completely secure, so we encourage you to take standard precautions when using mobile apps.

6. Your Rights

You may request to access, update, or delete your personal data by contacting us at the email provided below. We will respond in accordance with applicable Zambian privacy laws.

7. Children’s Privacy

Digikraft is not intended for children under 13 years of age. We do not knowingly collect personal data from children without parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised effective date. Continued use of the App after changes signifies your acceptance.

9. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, contact us at: